PLACING AN ORDER
How do I place an in-stock order?
Our shopping pages will guide you through the steps you need to take to place your order. Please take the time to read and verify your order on each page of the process. If you have any questions, please contact us and we will help you as soon as possible.
Once your order has been placed, we will send a confirmation email to the email address you have provided. Please make sure that this address is real and correct. Please keep this email, it will serve as proof of purchase and will allow you to contact Customer Service if necessary.
Can I order a product that is no longer in stock?
If you are interested in a product that is out of stock, please contact us to request it, we will manufacture it specifically for you and it will be subject to the same conditions of “Exchange or Return” as the items manufactured through pre-order.
How to place an order available through pre-order?
If the product you are interested in is available through pre-order, you must select the materials and the range of sizes in which the size you need is available. Then, write the exact measurements in the “Notes” section. It is important that in this section you also let us know the time you want the order to be delivered. Please bear in mind that the items available through pre-order are usually bulky and it is essential that you are present to receive them. Once we receive the order, we will send a confirmation email to the email address you have provided and we will start working on it. After the execution period has passed, we will contact you again to schedule the shipment.
Can I cancel a pre-ordered item?
If you decide to cancel your order after we have already started working on it, we will be obliged to charge 50% of the price unless you notify us within 3 days of placing the order.
What happens if we are unable to supply you with a product?
If for any reason we are unable to supply you with a product we will inform you by email and will not process the order. If you have already paid for the products, we will refund you the full amount as soon as possible, including the shipping costs.
What payment methods are available?
The usual method of payment for your purchases is by credit card or Paypal. If for any reason you prefer to pay by bank transfer, please contact us at firstname.lastname@example.org. We will provide you with an account number to make the payment.
PRICES, CUSTOMS AND OTHER CHARGES
All prices shown in our online catalogue include VAT in accordance with applicable law.
We reserve the right to change the prices of our products whenever we deem appropriate, but in no case will these changes affect an order already placed.
Our website contains multiple products, and it is possible that, despite our best efforts, some prices may be incorrect. We will contact you via the email address provided during the order process.
If your order is destined for an address outside the EU, it may be subject to additional taxes and charges that will be payable when it arrives at the delivery address. Please note that these costs are not related to the shipping costs included in your invoice, but are a tax that may be levied by the authorities in the destination country. It is your responsibility to enquire about this with the Customs Service and to pay these additional amounts.
Delivery times and costs:
a) Products available in stock:
We prepare orders from Monday to Friday from 9:00 am to 4:00 pm, once payment has been confirmed. If we receive your order outside these hours or on a Sunday or public holiday, we will arrange for it to be ready to leave the workshop within one or two working days.
Sometimes we will need more preparation time, so we recommend that you place your order well in advance if you want to have it available by a certain date. If you need it more urgently, you can always let us know and we will try to help you.
When the order leaves our warehouse, we will send you an informative email so that you can track it.
Here are the delivery times and rates depending on your destination:
- Peninsular Spain, Portugal and Andorra: Free shipping. Delivery time: from 24h to 72h (working days) after shipment.
- Balearic Islands: From 4,95€ for handbags and small decorative items. The price of shipping furniture will vary depending on the size. You can check it in the checkout or consult us beforehand. Delivery time: from 24h to 96h (working days) after shipment.
- Canary Islands, Ceuta and Melilla: from 8,95€ for handbags and small decorative items. The price of shipping furniture will vary depending on the size. You can check it in the checkout or consult us beforehand. Delivery time: up to 4 working days from dispatch.
- European Union: from 12,95€, depending on the country of destination and the weight of the package. Delivery time: normally between 2 and 4 working days from dispatch. For more information, please contact us.
- Outside the European Union: depending on weight and country of destination. Please contact us at email@example.com or at the checkout.
Two delivery attempts will be made to the address indicated. In case of absence, the company in charge of the shipment will contact you to arrange the second delivery or you can pick up your package at the branch that corresponds to you within ten days. Remember to indicate your telephone number.
In the event of a delay in delivery, please refer to the tracking number that we will send you by email. If you have any questions, please write to us at: firstname.lastname@example.org
b) Products ordered by pre-order:
In the specifications of each item, you can find the time we need for its production. After this period, when the product has been manufactured, we will contact you to arrange shipment.
When the order has left our workshop, we will send you a notification by email so that you can track it.
Estimated total lead time of:
- Lead time + 2 to 10 working days, for shipments to Spain and the European Union.
- Lead time + 20 to 30 working days, for shipments outside the European Union.
- The items available through pre-order are usually bulky and it is essential that you are present to receive them. Two delivery attempts will be made to the indicated address. In case of absence, the company in charge of the delivery will contact you to arrange the second delivery or you can pick up your parcel at your local branch within ten days. Remember to indicate your telephone number.
Pre-ordered products do not include shipping costs in their price. These will depend on the weight of the article and the place of destination.
- In case of delay in delivery, please consult the tracking number that we will send you by email. If you have any questions, please write to us at: email@example.com
If you need to change the delivery address, it is essential that you do so as soon as possible. Once the package has been dispatched, it will not be possible to change the address.
For small orders weighing less than 5 kg, our courier company in charge of delivery and transport is Nacex. For bulky and heavy orders our transport company may vary.
We cannot deliver to post office boxes.
We are not responsible for any costs arising from possible errors in the delivery address provided for shipment.
What should I do if my order does not arrive in good condition?
We carefully prepare our products to avoid any damage that might occur during shipment. It is your responsibility to inspect your order and if it does not arrive in good condition, you must inform us within 48 hours of receipt, providing us with: the order number, the reason for the complaint and a photograph of the item. We will respond with advice on the best solution, including return or repair options. We only replace items that are truly damaged.
RETURNS AND EXCHANGES
Can I exchange or return an item?
If you have purchased an item from our shop (with the exception of items available through pre-order) and you are not satisfied or have simply changed your mind, you have 14 calendar days from the time you receive your order to make any exchange or return.
Can I exchange or return a pre-ordered item?
For items available through pre-order, no exchanges or returns are allowed: please note that each of these items will be made for you from scratch.
Under what conditions can I exchange a product?
To exchange or return a product it is essential that it is sent in its original packaging, is in perfect condition and shows no obvious signs of use, otherwise it cannot be exchanged or returned.
We use high quality wood and vegetable tanned leather; both have natural marks that we consider a virtue because they provide unique details to each piece we work with. These markings can be: variations in grain, colour, knots in the wood or subtle marks from the leather striations. We will not accept changes based on these types of marks.
Wood is a living material that can change its dimension depending on temperature and humidity conditions. We work with wood that has been dried to the correct moisture content, but sometimes, when furniture is shipped to climates very different from ours, warping, dimensional changes or shrinkage can occur. We do not accept exchanges based on such situations. In such a case, we will repair any damage caused by such climatic differences, but the shipping costs incurred will be borne by the buyer.
Who is responsible for return or exchange shipping costs?
The costs associated with exchanges and returns are always the responsibility of the purchaser.
In the case of exchanges, we can facilitate the collection through our usual shipping companies. The cost of processing an exchange will be the cost of shipping the new product and collecting the exchanged item.
What do I have to do to make a return?
Email us at firstname.lastname@example.org informing us of your intention to return an item, within a period not exceeding 14 calendar days from the date of receipt of the product. We will tell you how to proceed. To help us improve, please let us know the reason for the return.
The article should be sent to the following address: Taller Piccolo. C/Pedro Espinosa, 8. 29007. Málaga. Spain.
Items must be sent in their original condition (including labels and packaging) and in a condition that demonstrates that the product has not been used, cleaned or damaged. You must include in the package a copy of the invoice and the returns and exchanges form that we will provide you with. It is your responsibility to ensure that the package arrives at our premises in perfect condition, we recommend that you send it by registered post or courier, so that it does not suffer and keep the proof of postage.
Once we receive your shipment, you will receive a confirmation email indicating that the amount will be credited to your account within 2-3 working days. You will receive the amount in the same way you made the purchase.
What do I have to do to make an exchange?
Send us an e-mail to email@example.com informing us of your intention to exchange an article, within a period not exceeding 14 calendar days from the date of receipt of the product. We will tell you how to proceed. To help us improve, please let us know the reason for the change.
When your exchange has been approved by our customer service team, the new item will be sent to you in a return service, i.e., the courier will deliver the new product and collect the product you want to exchange. It is important that you have the product you want to exchange ready and properly packed. In case of non-delivery of the item you want to exchange, the courier will not be able to deliver the new item. Make sure you fill in the return and exchange form that we will provide you with and include it in the package you are returning.
If you wish to exchange one item for another with a different price, the difference will be charged or paid by bank transfer.
For international exchanges, please contact us and we will inform you of the procedure to follow.